We are here to help you
All FAQs
- Our Camperbox is our ready-to-go kit!
- Vanbox is the right fit for big storage needs.
- Last but not least, what makes the Surfbox special is its capacity to store long-size items.
- Getaway: The kits that include this tag are perfect for short trips or vacations. These kits are compact, easily transportable, and equipped with essentials for a brief excursion or adventure. Their main features are: quick setup, space optimization, and versatility to accommodate various activities or destinations.
- Extra Storage: Drawers in campervans are essential for storage and organization, and kits with this tag feature an additional drawer. It provides more space to keep items neatly arranged, reducing clutter and ensuring easy access to essentials during travels.
- Large Items: Perfect to accommodate or handle large items such as tents, sleeping bags, folding chairs, or outdoor equipment like bikes, kayaks, or surfboards. Search for the “large items” tag if you’re looking for a bulky adventure ;)
- Free Space: The kits tagged with ‘Free Space’ are those that allow you to open up space for seats and luggage. When open, they include everything you need for your trip; when closed, they take up minimal space.
Is my vehicle Katable?
Every vehicle is katable ;) During these years we’ve crafted a variety of kits for most fits! You can check them out on our search tool.
But hey, if you can’t spot your car, van, or SUV in the lineup. No worries!
Go to our custom section or simply contact our customer service team to discuss your customization options and preferences, and we’ll create the perfect kit just for you.
Can I customize my kit?
Yes, absolutely! At Kata Camperbox, we know that everyone’s got their own style. That’s why we offer customization options for all our kits.
Whether you want to add extra features, adjust dimensions, or personalize the design to better suit your specific requirements, we’re here to help make your Camperbox kit perfect for you.
Simply head over to our custom page, fill out the kit form of your choice, clarify your car model and preferences, and that’s it! We’ll be reaching out to you in no time!
How long does it take to build a Kata Kit?
Building a Kata Kit typically takes anywhere from 2 to 6 weeks, depending on the season. Once your order and payment are confirmed, we’ll dive right in and get to work!
Can your units be easily fitted and removed for occasional use of seats?
Of course, you can! All our standard kits are designed for easy installation and can be effortlessly removed and stored for your next adventure. (We must say, like everything in life, it’s always better with a mate’s helping hand) ;)
Which is the difference between Camperbox, Vanbox and Surfbox?
It is suitable for all types of vehicles; however, it is the perfect option for smaller vehicles like SUVs. Easy to assemble and disassemble, with all the necessary drawers to store your belongings, stove area extension, and a sliding bed.
Equipped with two spacious drawers on heavy-duty rails, convenience is always within reach. But that’s not all! Our Vanbox is easily transformed into a cozy queen-sized bed and the great perk is that when is shut it only measures 1300mm, so you’ll be able to use your crew seats and have a lot of free space!
Take everything with you! Surfboards, snowboards, and even bikes. Of course, the Surfbox includes our distinctive large storage drawers, a stove area extension, a sleeping/ seating area and the perk of being highly compactable.
Which is the difference between getaway, extra storage, large items or free space tag?
Which measurements do I need to take if a have an SUV?
a. Measure the width between the wheel arches.
b. Measure the total length behind the front seats when pushed all the way forward.
c. Measure where the second row of seats ends when folded down.
d. Measure the height of the CamperBox of your choice (200mm or 250mm) and hold that point against the back of the second row of seats in the upright position.
e. Using that point measure towards the closed boot door.
Which measurements do I need to take if a have a van?
To pick the perfect kit for your van you’ll need to have these measurements in mind:
a. Minimum distance between wheel arches of your van.
b. Maximum distance from wall to wall.
c. Total Length – to make sure the length fits.
How can I take them?
We’ve got you covered! If you’re unsure how to measure your vehicle, we have some tutorials to help you out.
If you’re excited about transforming your VAN, start by taking these measurements.
Also, if you’re interested in easily transforming your SUV with our Camperbox, be sure to check out this tutorial:
How will I know if a Kata Kit will fit?
If you’re having doubts, compare the product dimensions provided on the corresponding kit product page to your van or SUV measures.
Keep in mind that all measurements are detailed in this order: width, height, and length. To avoid any mistakes, carefully review each tutorial, and if you still need assistance, don’t hesitate to contact us!
But don’t worry, measuring your vehicle and choosing the right fit is very easy. We make most fit-outs one size fits all ;) It’s just about being a bit perfectionist.
Why measurements are so important?
Hey there! We kindly ask you to pay extra attention when taking measurements and choosing your kit. Getting these details spot-on is super important to make sure we craft and deliver your chosen product just right.
Before you hit that order button, double-check the measurements you’ve given us. As we say, measure twice, and cut once ;). As soon as your order is confirmed, we’ll dive straight into designing and putting together your kit, all based on the measurements you’ve provided.
Just a heads up: if any items arrive with incorrect measurements, they won’t be eligible for exchange or return.
And, remember, if there are any bumps in manufacturing or delivery due to incorrect measurements, we won’t be able to cover those errors.
I want to create my own van design! How can I apply to Full Conversion?
Welcome to Kata! To begin the Full Conversion journey will ask you some questions about your vehicle, must needs, and design ideas. Maybe a nice doodle ;)
For this, go to our Full Conversion page, schedule your appointment, fill out the provided form and we’ll contact you for a free quotation meeting!
Does Full Conversion include the electrical system?
That’s right! Within our Full Conversion service, we can install the entire electrical system including lights, appliances, fans, batteries, and more. Just imagine it, and we’ll make it happen.
Do you install solar panels?
Of course, we do! We can install any solar roof panel and also design electrical system tailored to your needs.
What does the water system include?
For the water system, we can incorporate underwater body tanks or internal water tanks.
But don’t forget to mention any special specifications or desires, that’s what Full Conversion is about, creating your unique tailored design.
Do you work with gas appliances?
For now, we’ve chosen not to install any gas fittings in our full conversion vans.
How do you manage insulation and ventilation?
We’re happy to offer the installation of a 4mm strong sound-deadening, heat-insulating mat. Additionally, we use wool insulation to keep you cozy in winter and cool in summer.
For ventilation options, take your pick from a ceiling fan, wall fan, vents, or air conditioner!”
Does Full Conversion feature a heating system?
Yes, for any Full Conversion, we can install a reverse air conditioner cold/heat.
Which flooring options do I have?
For flooring options, we’ve got you covered with our top-quality 15mm structural plywood, finished off with a 4mm hybrid flooring.
Not only is it super easy to clean, but it’s also incredibly durable. Plus, it’s 100% waterproof and comes in a variety of styles to suit your taste. You’ll love how it looks and feels in your camper!
Another flooring option we can provide is a three-star wear layer for high-foot-traffic households, well known for it’s easy maintenance, durability, longevity, resistant to scratches, scuffs and dents.
What are your materials of choice for the ceiling?
Our material of choice will always be solid pine lining boards with a Danish oiled wood finish, or, you can also choose a white finish for your ceiling.
Do you do the interior paneling?
Of course! Similarly to the roof, we use solid pine lining boards with either a Danish oiled wood finish or a white finish.
Can I chose my own interior layout?
Let your creativity soar and start with a sketch! Imagine it however you like! Alongside with our experts, we’ll turn this idea into a render. This blueprint will be our roadmap to bring your design to life.
How do you design the sleeping area?
In Full Conversion, we tailor our designs to meet your specific requirements.
To create the perfect sleeping area, you can choose between a sofa/single bed or a double bed, both of which come complete with fully lined mattresses.
How can I keep my privacy inside my van?
We have a variety of blackout curtain designs to offer you to create your own private space. You can go ahead and head to our accessories page to explore all the available material and color options.
Which material does Kata use for the modular components?
For our modular components, we opt for 16mm laminated plywood. It’s lightweight yet incredibly sturdy, making it perfect for van conversions. We love using this material because it’s moisture-resistant, ensuring longevity even in varying conditions. Plus, its lightweight nature helps manage the overall weight of the van, while its sturdy construction guarantees durability and safety during travel.
- Camperbox 65kg
- Vanbox 160kg
- Surfbox 175kg
- Camperbox 200AUD
- Vanbox 400AUD
- Surfbox 400AUD
- Camperbox 1 1/2 hour.
- Vanbox takes up to 6 hours.
- Surfbox 6 hours.
Can install my kit on my own?
Absolutely! All our standard kits are designed to be easy to assemble and come with an instructions manual to follow step by step. And of course, it’s always better if you get a mate’s help.
If you need any assistance along the way, our customer support team is always here to help!
Does the kit come with everything for the assembly?
Yes, they do. Our kits come fully equipped with everything you need. This includes the necessary straps and loops for installation, ensuring an effortless setup process.
How much does each kit weight?
What happens if it doesn’t fit or wrong layout?
If your kit is not fitting correctly, we recommend you contact our kata experts to try to solve this.
Call us 0451740833 or send us an email to [email protected]
Do you have an Assembly Service?
Yes, you can add to your purchase our assembly service. We invite you to visit our workshop at Matraville, Sydney and we’ll be happy to install your Kata Kit for you. The cost for each installation is detailed below.
What is the installation cost?
The cost may fluctuate depending on the specific kit chosen:
How long does the installation takes at the workshop?
Each kit takes its specific installation time, however, it may fluctuate depending on the specifications or customizations. Our general timing is:
Does Kata ship to all Australia?
Yes, we can deliver fully assembled kits all around Australia, you can pick them up from the closest depot.
Do you delivery internationally?
At the moment, we are not shipping our kits internationally. However, you can order your DXF blueprints to print/cut with a CNC machine.
To order your blueprints, please contact us at [email protected].
Which delivery methods are available?
You have options! You can either have your Kata Kit shipped to a nearby depot or straight to your doorstep.
Opting for the Depot means your order will be sent to a specific location chosen by the courier. It’s usually a bit cheaper than doorstep delivery, but keep in mind it might have limited pick-up hours.
Now, if you go for Doorstep delivery, your kit will be brought right to your doorstep or wherever you specify. It’s super convenient—you don’t have to worry about picking it up. Just know, that this option tends to be a tad pricier.
No matter what, we’ve got you covered with trusted shipping partners to ensure your Kata Kit arrives safe and sound.
Keep in mind, the shipping methods available might change depending on where you are and what the shipping carrier offers.
How can I calculate my shipping cost?
On each product page, you’ll come across our shipping cost calculator to help you figure out the shipping expenses for your Kata Kit.
These costs are calculated based on weight, dimensions, and your postal code destination. You’ll see the final total displayed on your checkout page before you make your payment.
Can you deliver to my doorstep?
No, to offer you the most affordable option for you, we recommend dispatching your Kata Kit to a depot near your chosen location. This option typically has a lower shipping cost compared to direct delivery. You can then pick up your kit at your convenience, saving you on shipping fees.
How can I find the pick up point Depot?
you’ll receive an email from our courier partners providing the depot directions based on your postal code.
Our courier will send another email when your kit is ready to pick up. You can also follow your order on the link provided in their email.
How long does usually take to arrive?
The estimated delivery time for your Kata Kit will depend on your location and the selected shipping method. Shipping takes between 2 and 5 days. You will be provided with an estimated delivery date during the checkout process, and after the order is confirmed, our courier will send you an email with a link to follow your order.
Please note that unforeseen circumstances or high-demand periods may cause slight delivery delays.
How can I track my order?
Once your order is completed, our courier will send an email with a tracking link. If you haven’t received it, please check your spam inbox.
Are all Kits shippable?
Yes, we can ship all our Kata Kits. It’s important to have in mind the measurements and heights to pick it up
Remember that wheel arch pieces may require to be manually adjusted to follow the shape of your vehicle. Don’t worry, this may sound a bit challenging but after your order confirmation we will send you an installation manual, and of course, if you need any extra help, don’t hesitate to contact our Kata experts!
Does Kata provide a guarantee?
We provide a lifetime guarantee for Kata cabinetry and kits. To apply for this benefit, simply send us an email at [email protected] with your purchase confirmation, contact details, and a detailed explanation of the issue. Please include images, if possible.
Our Kata experts will review your case and get in touch with you. If approved, we look forward to seeing you at our workshop in Sydney!
Is there a guarantee for hardware and appliances?
In the case of hardware and appliances, the guarantee will be subject to that of our suppliers. Typically ranging between 1 and 2 years.
If you have further questions, you can refer to our terms and conditions.
- PayPal (the commission will not included in the final price)
- Bank wire (all the details will be provided at checkout)
- Credit or debit card (Visa or Mastercard)
- After Pay
How do I purchase my Kata Kit?
It’s very easy!
Once you’ve chosen your Kata Kit based on your measurements, your favorite color, the corresponding delivery method, and the upgrades that best suit your needs, simply click the “add to cart” button.
You’ll then be redirected to our checkout page where you’ll find detailed information about your purchase, including shipping costs and product details.
Please provide your shipping information on this page, including any variations in addresses if necessary. Please ensure to fill out the form with your postal code, so we can determine the closest depot for delivery.
When you’re finished, click the “place order” button, and you’ll be taken to the final page to confirm your purchase. You’ll automatically receive a confirmation email, so be sure to check your spam folder if you don’t see it in your main inbox.
In this email, you’ll find your order number, status (based on the payment method you’re choosing), and details of your purchase and shipping.
As soon as the order is paid and confirmed, we’ll start assembling your Kata Kit!
If you need any help, don’t hesitate to contact us at 0451740833 or [email protected].
How do I know if my order is confirmed?
Your order will be confirmed as soon as we receive your payment.
Once you’ve placed an order for a Kata Camperbox, keep an eye on your email! You’ll receive an order confirmation with the Tax Invoice and all the details.
What payment methods can I choose?
We’ve got you covered with these payment options:
Choose the option that works best for you and get ready to enjoy your Kata Kit!
Do you have customer service available?
Of course! If you have any questions or require further assistance, please feel free to contact our dedicated customer support team at 0451740833 or [email protected]
- 0 to 7 days after you place the order: Only will be applied the cost of $300 (charged for admin expenses).
- 8 a 14 days: 10% charge of the total order value will be applied plus $300 for admin expenses.
- 15 days and beyond: Any cancellation will be subject to a 100% charge of the total order value.
How far in the process can I make a cancellation?
If you change your mind and need to make an order cancellation read these terms carefully:
For further assistance please contact our dedicated customer support team at 0451740833 or [email protected]
Is it possible for me to make any changes if needed?
Once an order is confirmed and payment is processed, we’re unable to make any changes to it. Similarly, once measurements are provided and confirmed, modifications cannot be accepted. If adjustments to measurements are needed, please ensure to make them before confirming the order. However, if you encounter any issues or require assistance, feel free to reach out to the Kata crew, and we’ll be happy to assist you in finding the best solution.
Can I get a refund?
We’re committed to keeping you informed every step of the way!
Once your order reaches 100% of its total value, we won’t be able to issue any refunds. However, if you need to cancel before the 15th day, don’t worry! You’ll get the remaining amount back after deducting any applicable charges. We’re here to help, so feel free to reach out if you have any questions!
Why measurements are so important?
The measurements you provide are key to crafting your perfect design! It’s important to get them just right to ensure everything fits like a glove.
Remember, the accuracy of these measurements is essential for us to create and deliver your product exactly as you want it. So, before you finalize your order, take a moment to double-check your measurements.
Keep in mind that any errors resulting from incorrect measurements provided by the customer are not covered by the company. If you don’t know how to measure your van/SUV correctly don’t worry! Go to our Measurements FAQ and follow each tutorial.